CASHIER FAQ

How Do I make a deposit to my account?

In Order to make a deposit you must first download the Mapau software. For complete step-by-step instructions on downloading and installing Mapau, go to getting started section. You than need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your Mapau account.

• Start the Mapau program, and select the “Real money mode" option.
• Enter your real username and password in the Login window.
• Select “Cashier” from the lower-left corner of the lobby followed by pressing the “Deposit” button.
• Select you desired deposit method.

How long does it take to process my deposit?

Credit Card transaction are credited to accounts upon approval.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors.

How Do I withdraw my winnings?

To withdraw money from account go to Cashier and select the “withdraw” button.

If you have made credit cards deposit(s) prior to your Withdraw the money you now wish to withdraw will automatically be refunded to your credit cards. If you have withdrawn more than your total deposits, any amount in excess of that deposit amounts, will be refunded to you using your preferred method of payment, whether it is Bank draft or Wire transfer, selected by you.

The reason why we can’t refund the entire winning amount to your Credit card is due to the Credit card company’s limitations, and is out of our control.

Our credit card refund policy is the quickest way to pay the winnings. There are no charges for credit cards refunds.

Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact out Customer Service department at support@sunnygrp.com. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdraws.

If you select Wire transfer as the preferred method for withdraw, you will be asked to fill in your bank account details. $15 is deducted from your winnings to cover the transfer fees.

You can track the status of your withdraw requests by entering the cashier and selecting the “Transaction history” screen. The status column in this screen identifies each transaction’s exact phase.

What is the “pending withdraws” screen?

The “Pending Withdraws” screen in the “Withdraw” section in the cashier you can view all your Withdraw requests that are waiting to be processed.

Generally no withdraw request will be processed before 24 hours of making the request so that you can cancel withdraw requests while the transaction has not been processed yet, and return the amount back to your casino account, so you can go ahead and play.

I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request?

As mentioned, all Withdraw requests awaiting to be processed show up in the “pending Withdraws” screen in “Withdraw” section in Cashier, for about 24 hours from your initial Withdraw request date. You can cancel Withdraw request as long as they show up in the “pending Withdraws” screen, and return the requested amount back to your casino account, so you can go ahead and play.

How can I follow up financial transaction operations?

The Cashier’s ‘Transaction History’ section stores a complete history of all your financial actions, such as withdraws and deposit requests.

How much can I deposit to my Mapau balance?

The following limits of deposits apply for each deposit method:

Credit cards
Minimum single deposit $20
Maximum single deposit $500 per card

Bank Draft / Personal Check
Minimum single deposit $50
Maximum single deposit $5000.

Wire transfer
Minimum single deposit $100
No maximum limit

Is it safe to use my credit card at the Mapau?

Absolutely yes. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Mapau is much safer than using it at your local department store. For further information, visit our Security section.