GAMES
FAQ
Mapau
currently offers One Zero Roulette, Blackjack, Video Poker, Slots,
Baccarat, 5-Reel Slots, Caribbean Poker, Deuces Wild Video Poker,
Keno, Magic Slots, Pai Gow Poker and Craps. We are working on new
games on a day-to-day basis. You will be automatically notified
when new games become available.
How
can I be sure that the games are fair?
Mapau
is fully licensed by the government of Antigua and Barbuda. The
payout percentage, which is the percentage of the total wins out
of total bets, is being audited on a monthly basis by one of the
leading international accounting and auditing firms. The payout
percentage report is displayed at Mapau web site, so that you can
be sure that the games are fair and honest.
How
is the outcome of the games generated?
Mapau
is using a very sophisticated Random Number Generator (RNG) to create
a randomized outcome for each game. The odds for both real money
and fun modes games are created with this random number generator.
In all card-based games, like Blackjack and Baccarat, the deck/s
of cards are shuffled prior to each hand being dealt.
How
do I chat with other players?
Chatting
is very simple. All you have to do is click on the 'Chat' button
in Multi-player and Private-group tables and type in whatever is
on your mind. To send the text, simply click on the 'Chat' button
again.
What
are COMP points and how do I accumulate them?
Mapau
Casino has a very unique COMP (Complimentary points)
program, which enables each member of the casino to accumulate COMP
points automatically while playing. All you have to do is wager
at the Mapau Casino. For every $10 wagered on most games at the
Casino, a player gets 1 COMP point for absolutely
free. These COMP points can be converted to real
money to be played with. What is even more exciting is there are
10 VIP levels. Every player enters at Level 1 and
depending on the amount you wager you can get promoted to a higher
level where your CONVERSION ratio is better so
you get more DOLLARS for your POINTS.
What
is a Multiplayer or Private group table?
When
you join a multiplayer table you automatically join to a table with
other players. The system automatically assigns you to a table where
there is an empty seat.
Private
group table is a table where you can play along with your friends
without being interrupted by other players. In order to join a Private
group table you have to type in the name of the table you wish to
join to. If this table has already been created by your friends,
you will join this table, if not – then a table will be created
for you so that you can tell your friends to join in with you.
While
playing Black Jack in multiplayer, the dealer continued to play
finishing the game before I placed my bet, what caused this?
Within
the casino software there is a time out bar that pops (bottom center)
up letting you know that you have 15 seconds left to place your
bet (this happens after a 30 seconds peroid). This is to insure
that the others playing would not be left waiting indefinitely for
you to place you bet. Note this feature is present in Multiplayer
and Private Group for the following games: Black Jack, Roulette
& Baccarat.
What
happens if I am suddenly disconnected from the Internet while I play?
Because
Internet connections malfunction due to several reasons not in our
control, we have developed a sophisticated integrated abnormal disconnection
handling mechanism, which will always protect the player interest
in such an event.
If
for some reason, you get disconnected from the Internet while you
are in a middle of a game, don’t panic. If you are unable to reconnect
to the Mapau, you will be logged out after a certain period of inactivity.
You can later connect to the Mapau and log in as usual.
If
you manage to reconnect before you are logged out, the type of game
you were playing determines what you will see upon reconnection.
In
Blackjack, Craps and Video Poker, upon reconnecting to the Mapau,
you will automatically be returned to the exact state were the game
was interrupted, so you can continue exactly from the same point
you left off, and decide what do you want to do, just in like any
game round.
In
games like Slots and Roulette, where the player does not take decisions
in the game after the round had been started, you can just log-in
to the casino again and see how the game had finished by clicking
on the ‘Game history’ button.
What
do I do if after placing a bet I suddenly change my mind. How do I
remove the bet?
In
games like Blackjack, Roulette, Craps and Baccarat just press with
your right mouse button on the chips you wish to remove. In Roulette
you can also click on the ‘Clear Bet’ button to remove your entire
bets from the table.
In
Slots and Video poker, just press the ‘Cash out’ button to remove
your coins from the machine back to your balance. If other coins
remain in the machine, don’t worry, they will automatically return
to your balance once you exit the game.
Where
can I find complete detailed instructions on the various games?
Our
downloadable casino software comes with build in context sensitive
‘Help’. Just click on the help button in the casino lobby for a
complete set of instructions and explanations on all Casino games,
or click the help button while playing to display help on the specific
game you are playing.
How
old do I have to be to play for real money?
In
order to play for real money you must be at least 18 years of age.
Fun mode players have no age limitations.
I
am not sure what was the previous game round result. What do I do?
You
can just step into the ‘Game History’ section and view the previous
rounds and their results. If you have any further questions, feel
free to contact our customer support staff at support@sunnygrp.com.
You can call or e-mail us any time, 24 hours a day, 7 days a week.
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